Refund policy
EyaClean Pro Exchange and Return Policy
First: Exchange Policy
Without prejudice to the terms of the contractual or statutory warranty, the consumer has the right to exchange the EyaClean product for another product within 7 days of receiving the order, upon payment or refund of the price difference – if any.
The consumer is not entitled to request an exchange after the expiry of this period.
The following conditions apply to exchanges:
• The consumer must ship the product to be exchanged to EyaClean, bearing all shipping costs, as well as the shipping cost of the replacement product.
• The product must be in its original, unused condition and in its original thermal packaging.
• EyaClean has the right to inspect the product before completing the exchange process to ensure its condition.
• The replacement product will be shipped after the product to be exchanged arrives and is verified to meet the conditions. The shipping time will be the same as for new orders according to the approved shipping policy.
The consumer is not entitled to exchange the product in the following cases:
• If there is a defect resulting from misuse or improper storage by the consumer.
Second: Return (Refund) Policy
Without prejudice to the terms of the contractual or statutory warranty, the consumer has the right to return the product and receive a full refund within 7 days of the date of receipt. Return requests will not be accepted after this period.
The following conditions apply to returns:
The consumer must ship the returned product to EyaClean and bear the shipping costs.
The order shipping fees and electronic payment gateway fees will be deducted from the refund amount.
The product must be in its original, unused condition and in its original packaging.
EyaClean reserves the right to inspect the product before approving the return.
Refund Process:
• The refund will be issued after the product is received, inspected, and confirmed to meet the conditions.
• The refund process takes between 7 and 14 business days from the date the product arrives at EyaClean.
• Shipping and administrative fees will be deducted as described above.
The consumer is not entitled to a return in the following cases:
• If the product is defective due to misuse or improper handling by the consumer. Third: Cancellation Policy
• The customer is not entitled to cancel the order after confirmation.
• EyaClean reserves the right to cancel the order and issue a full refund in the following cases:
◦ The product is unavailable.
◦ Pre-orders.
• If the customer wishes to cancel the order, they must contact customer service to discuss the possibility of cancellation before the order is shipped or the shipping company begins processing it.
Contact Us
📞 Phone: +966 50 848 0330
💬 WhatsApp: +966 50 848 0330